Shipping policy
Shipping Policy
Thank you for shopping with Fuel Up Kit. We work to get your order packed and on its way as quickly as possible.
Order Processing:
Most orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will generally be processed on the next business day.
During periods of high order volume, processing may take slightly longer.
Shipping & Delivery:
Shipping options and costs are displayed at checkout based on your order and delivery location.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Delivery dates shown at checkout or through tracking are estimates provided by the shipping carrier and are not guaranteed by Fuel Up Kit. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery times.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided with your order.
Please allow up to 24–48 hours for tracking information to begin updating after receiving your shipping confirmation.
Incorrect Shipping Addresses:
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at Info@FuelUpKit.com. We will make every effort to correct the address before shipment, but we cannot guarantee changes once an order has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Delayed Packages:
Occasional carrier delays can occur after a package leaves our facility. If your tracking has not updated for several days or your package appears to be lost, please contact us at Info@FuelUpKit.com and we will help investigate the shipment.
Packages marked as delivered by the carrier but not received should first be checked with household members, neighbors, and the local carrier. If the package still cannot be located, contact us and we’ll assist where possible.
Damaged Shipments:
If your order arrives damaged, please contact us as soon as possible at Info@FuelUpKit.com. Please include your order number and photos of the damaged item and packaging so we can help resolve the issue.
International Shipping:
International shipping availability and rates, when offered, are displayed at checkout.
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout. Customs processing may also cause additional delivery delays.
Questions?
If you have any questions regarding your order or shipment, please contact us:
Fuel Up Kit
Info@FuelUpKit.com